### Replacing an Expired Callsign Certificate

If one of your Callsign Certificates expired before you renewed it, you can request a replacement using the procedure below. You can also use this procedure the obtain a replacement for a passphrase-protected Callsign Certificate whose passphrase you've forgotten.

These instructions assume that your Callsign Certificates reside in the folder `C:\MyLoTWCertificates` (if you've stored them in a different folder, adjust the instructions accordingly).

1. | Start TQSL; if you're not running the current version, you should upgrade before proceeding.
2. | Verify that the Callsign Certificate has expired by displaying its properties.
3. | If the Callsign Certificate has indeed expired, or if it's passphrase-protected and you've forgotton the passphrase, delete it.
4. | Select the Callsign Certificate menu's Request New Callsign Certificate Request... command.
5. | The Request a New Callsign Certificate dialog will appear:
| In this dialog,

| 5.a | Specify the callsign, DXCC entity, begin date, and end date

|  | 5.a.1. | Specify the callsign, without any portable identifiers
|  | 5.a.2. | Select the DXCC entity associated with the callsign
|  | 5.a.3. | Set the QSO begin date to the date of the first QSO made with the callsign
|  | 5.a.4. | For an active callsign, leave the QSO end date blank; for an inactive callsign, set the QSO end date to the date of the last QSO you made with this callsign
|  | 5.a.5. | Click the Next button

| 5.b | Enter your name and address

|  | 5.b.1. | For US callsigns, the mailing address you enter must match your address in the FCC database
|  | 5.b.2. | Click the Next button

| 5.c | Enter your email address. Then click the Next button
| 5.d | You will be prompted to enter a passphrase

|  | 5.d.1. | If you're using a shared computer, you should protect your Callsign Certificate by entering the same passphrase in both textboxes; you'll be asked to provide this passphrase each time you direct TQSL to digitally sign a log file. If you control access to the computer you're using, you can leave both textboxes empty, thereby avoiding the need to provide a passphrase each time you direct TQSL to digitally sign a log file.
|  | 5.d.2. | Click the Next button

| 5.e | If needed, TQSL will recommend the appropriate Callsign Certificate to validate your request:
|  | Click on the recommended Callsign Certificate, and then click the Finish button

| 5.f | If your computer has internet access, you will be asked if you want to upload this certificate request to LoTW; click the Yes button, and then select TQSL's Status Log tab to view results of the upload. If your computer does not have internet access,

|  | 5.f.1. | you will be prompted to save a file whose name is the callsign and whose extension is `.tq5`; save this `.tq5` file in the folder `C:\MyLotWCertificates`
|  | 5.f.2. | this file will be referred to in these instructions as `Callsign.tq5`

| 5.g | Select the Callsign Certificates tab; an entry for your Callsign Certificate will be displayed with a pending icon: (because the certificate is not yet functional).
| 5.h | If you did not upload the certificate request to LoTW in step 5.f, protect your pending Callsign Certificate, by directing TQSL to create a Backup File.
| 5.i | You can terminate TQSL by selecting its File menu's Exit command (on OS X, by selecting the Application menu's Quit tqsl command).

6. | If you did not upload the `Callsign.tq5` file to LoTW in step 5.f, move it to a computer with internet access, and upload it to the ARRL via https://lotw.arrl.org/lotwuser/upload ; use the Browse or Choose File button on this web page to navigate to the folder into which you saved the `Callsign.tq5` file, and then click the Upload File button.

Make sure that your email address is correctly specified. Within 3 business days, you will receive an email message from the ARRL with your Callsign Certificate attached.

If you do not receive an email message bearing your Callsign Certificate after 3 business days, do not submit another Callsign Certificate request; instead, send an email message to LoTW-help@arrl.org inquiring about the delayed response.

When you receive the emaill message with your Callsign Certificate attached, follow these instructions using the same computer you used for steps 1-6 above.