%# BEGIN BPS TAGGED BLOCK {{{ %# %# COPYRIGHT: %# %# This software is Copyright (c) 1996-2025 Best Practical Solutions, LLC %# <sales@bestpractical.com> %# %# (Except where explicitly superseded by other copyright notices) %# %# %# LICENSE: %# %# This work is made available to you under the terms of Version 2 of %# the GNU General Public License. A copy of that license should have %# been provided with this software, but in any event can be snarfed %# from www.gnu.org. %# %# This work is distributed in the hope that it will be useful, but %# WITHOUT ANY WARRANTY; without even the implied warranty of %# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE. See the GNU %# General Public License for more details. %# %# You should have received a copy of the GNU General Public License %# along with this program; if not, write to the Free Software %# Foundation, Inc., 51 Franklin Street, Fifth Floor, Boston, MA %# 02110-1301 or visit their web page on the internet at %# http://www.gnu.org/licenses/old-licenses/gpl-2.0.html. %# %# %# CONTRIBUTION SUBMISSION POLICY: %# %# (The following paragraph is not intended to limit the rights granted %# to you to modify and distribute this software under the terms of %# the GNU General Public License and is only of importance to you if %# you choose to contribute your changes and enhancements to the %# community by submitting them to Best Practical Solutions, LLC.) %# %# By intentionally submitting any modifications, corrections or %# derivatives to this work, or any other work intended for use with %# Request Tracker, to Best Practical Solutions, LLC, you confirm that %# you are the copyright holder for those contributions and you grant %# Best Practical Solutions, LLC a nonexclusive, worldwide, irrevocable, %# royalty-free, perpetual, license to use, copy, create derivative %# works based on those contributions, and sublicense and distribute %# those contributions and any derivatives thereof. %# %# END BPS TAGGED BLOCK }}} <& /Elements/Header, Title => $title &> <& /Elements/Tabs &> % $m->callback( %ARGS, CallbackName => 'PreForm' );
% my @strong = qw( );

<&|/l_unsafe, @strong &>Search for tickets by entering [_1]id[_2] numbers, subject words [_1]"in quotes"[_2], [_1]queues[_2] by name, Owners by [_1]username[_2], Requestors by [_1]email address[_2], and ticket [_1]statuses[_2]. Searching for [_1]@domainname.com[_2] will return tickets with requestors from that domain.

<&|/l&>Any word not recognized by RT is searched for in ticket subjects.

% my $config = RT->Config->Get('FullTextSearch') || {}; % my $fulltext_keyword = 'fulltext:'; % if ( $config->{'Enable'} ) { % if ( $config->{'Indexed'} ) {

<&|/l, $fulltext_keyword &>You can search for any word in full ticket history by typing [_1]word.

% } else {

<&|/l, $fulltext_keyword &>Searching the full text of every ticket can take a long time, but if you need to do it, you can search for any word in full ticket history by typing [_1]word.

% } % }

<&|/l_unsafe, map { "$_" } qw(initial active inactive any) &>Entering [_1], [_2], [_3], or [_4] limits results to tickets with one of the respective types of statuses. Any individual status name limits results to just the statuses named. % if (RT->Config->Get('OnlySearchActiveTicketsInSimpleSearch', $session{'CurrentUser'})) { % my $status_str = join ', ', map { loc($_) } RT::Queue->ActiveStatusArray; <&|/l, $status_str &>Unless you specify a specific status, only tickets with active statuses ([_1]) are searched. % }

<&|/l_unsafe, map { "$_" } 'queue:"Example Queue"', 'owner:email@example.com' &>Start the search term with the name of a supported field followed by a colon, as in [_1] and [_2], to explicitly specify the search type.

<&|/l_unsafe, 'cf.Name:value' &>CFs may be searched using a similar syntax as above with [_1].

% my $link_start = ''; % my $link_end = '';

<&|/l_unsafe, $link_start, $link_end &>For the full power of RT's searches, please visit the [_1]search builder interface[_2].

% $m->callback( %ARGS, CallbackName => 'PostForm' );
<%INIT> my $title = loc("Search for tickets"); use RT::Search::Simple; if ($q) { my $tickets = RT::Tickets->new( $session{'CurrentUser'} ); $m->callback( %ARGS, query => \$q, CallbackName => 'ModifyQuery' ); if ($q =~ /^#?(\d+)$/) { RT::Interface::Web::Redirect(RT->Config->Get('WebURL')."Ticket/Display.html?id=".$1); } my %args = ( Argument => $q, TicketsObj => $tickets, ); $m->callback( %ARGS, CallbackName => 'SearchArgs', args => \%args); my $search = RT::Search::Simple->new(%args); my $query = $m->comp('/Elements/QueryString', %ARGS, Query => $search->QueryToSQL() ); my $result_path = RT->Config->Get('WebURL') . "Search/Results.html?$query"; RT::Interface::Web::Redirect( $result_path ); $m->abort(); } <%ARGS> $q => undef